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Balanced Scorecard Loblaw Companies Limited

Balance scorecard Loblaw Companies Limited (Wal-mart)


Perspektif Finansial :

  • Profit meningkat 5% dari tahun sebelumnya.
  • Jumlah pendapatan meningkat 10% per hari.

Perspektif Pelanggan :

  • Loyalitas konsumen meningkat 10% dari tahun ke tahun.
  • Kepuasan konsumen terhadap produk dan pelayanan yang kita tawarkan minimal 80% berdasarkan survey.

Perspektif Proses Bisnis Internal :

  • Setiap keluhan pelanggan terselesaikan dalam waktu maksimal 10 menit.
  • Transaksi harian meningkat 15% dari sebelumnya.

Perspektif Pembelajaran dan Pertumbuhan :

  • Target tiap karyawan minimal posting 5 post di forum diskusi tiap minggu nya.
  • Target untuk malaksanakan meeting minimal 1x dalam sebulan.
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2 Responses to “Balanced Scorecard Loblaw Companies Limited”

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  2. grow taller says:

    Hi,great article. Informations are pretty usefull and saves me huge amount of time which I could spend on something else instead of googling 🙂 Im waiting for more, bye 🙂

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